{"id":39628,"date":"2024-05-20T22:54:03","date_gmt":"2024-05-20T15:54:03","guid":{"rendered":"https:\/\/anvilaw.com\/vi\/?p=39628"},"modified":"2024-10-02T10:48:47","modified_gmt":"2024-10-02T03:48:47","slug":"3-745-giai-phap-giup-thi-truong-bao-hiem-nhan-tho-tai-cau-truc-niem-tin-khach-hang","status":"publish","type":"post","link":"https:\/\/anvilaw.com\/vi\/3-745-giai-phap-giup-thi-truong-bao-hiem-nhan-tho-tai-cau-truc-niem-tin-khach-hang\/","title":{"rendered":"3.745. Gi\u1ea3i ph\u00e1p gi\u00fap th\u1ecb tr\u01b0\u1eddng b\u1ea3o hi\u1ec3m nh\u00e2n th\u1ecd “t\u00e1i c\u1ea5u tr\u00fac” ni\u1ec1m tin kh\u00e1ch h\u00e0ng"},"content":{"rendered":"

Gi\u1ea3i ph\u00e1p gi\u00fap th\u1ecb tr\u01b0\u1eddng b\u1ea3o hi\u1ec3m nh\u00e2n th\u1ecd “t\u00e1i c\u1ea5u tr\u00fac” ni\u1ec1m tin kh\u00e1ch h\u00e0ng<\/span><\/h4>\n
(DT) – C\u1ea3i ti\u1ebfn s\u1ea3n ph\u1ea9m v\u00e0 quy tr\u00ecnh nghi\u1ec7p v\u1ee5, n\u00e2ng cao v\u00e0 ki\u1ec3m so\u00e1t ch\u1ea5t l\u01b0\u1ee3ng \u0111\u1ed9i ng\u0169 t\u01b0 v\u1ea5n, t\u0103ng s\u1ef1 h\u00e0i l\u00f2ng tr\u1ea3i nghi\u1ec7m c\u1ee7a kh\u00e1ch h\u00e0ng\u2026 l\u00e0 nh\u1eefng gi\u1ea3i ph\u00e1p \u0111\u01b0\u1ee3c c\u00e1c doanh nghi\u1ec7p b\u1ea3o hi\u1ec3m nh\u00e2n th\u1ecd Vi\u1ec7t Nam th\u1ef1c hi\u1ec7n.<\/em><\/h5>\n
N\u00e2ng cao ch\u1ea5t l\u01b0\u1ee3ng s\u1ea3n ph\u1ea9m d\u1ecbch v\u1ee5<\/strong><\/h5>\n

T\u1ea1i h\u1ed9i th\u1ea3o “Kh\u00f4i ph\u1ee5c ni\u1ec1m tin ng\u00e0nh b\u1ea3o hi\u1ec3m nh\u00e2n th\u1ecd: T\u1ea7m nh\u00ecn v\u00e0 Gi\u1ea3i ph\u00e1p”, \u00f4ng Ng\u00f4 Trung D\u0169ng – Ph\u00f3 t\u1ed5ng th\u01b0 k\u00fd Hi\u1ec7p h\u1ed9i B\u1ea3o hi\u1ec3m Vi\u1ec7t Nam (IAV) – cho bi\u1ebft th\u1eddi gian qua, c\u00e1c doanh nghi\u1ec7p b\u1ea3o hi\u1ec3m nh\u00e2n th\u1ecd (BHNT) \u0111\u00e3 t\u00edch c\u1ef1c th\u1ef1c hi\u1ec7n \u0111\u1ed3ng b\u1ed9 nhi\u1ec1u bi\u1ec7n ph\u00e1p thi\u1ebft th\u1ef1c \u0111\u1ec3 \u0111\u00e1p \u1ee9ng v\u00e0 t\u0103ng s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng.<\/p>\n

\"Gi\u1ea3i<\/p>\n

Nhi\u1ec1u doanh nghi\u1ec7p \u0111\u00e3 c\u1ea3i ti\u1ebfn b\u1ed9 h\u1ee3p \u0111\u1ed3ng b\u1ea3o hi\u1ec3m v\u1edbi c\u00e1c t\u00e0i li\u1ec7u t\u00f3m t\u1eaft quy t\u1eafc v\u00e0 nh\u1eefng \u0111i\u1ec1u kho\u1ea3n m\u00e0 kh\u00e1ch h\u00e0ng c\u1ea7n l\u01b0u \u00fd.<\/h6>\n

M\u1ed9t s\u1ed1 doanh nghi\u1ec7p c\u0169ng \u0111\u01b0a ra c\u00e1c s\u00e1ng ki\u1ebfn gi\u00fap kh\u00e1ch h\u00e0ng thu\u1eadn ti\u1ec7n h\u01a1n khi \u0111\u1ecdc h\u1ee3p \u0111\u1ed3ng b\u1ea3o hi\u1ec3m, \u0111\u01a1n c\u1eed nh\u01b0 t\u00ednh n\u0103ng ch\u00fa th\u00edch thu\u1eadt ng\u1eef b\u1ea3o hi\u1ec3m t\u1ee9c th\u1eddi cho c\u00e1c thu\u1eadt ng\u1eef chuy\u00ean ng\u00e0nh c\u1ee7a FWD.<\/p>\n

\u00d4ng Ng\u00f4 Trung D\u0169ng, Ph\u00f3 t\u1ed5ng th\u01b0 k\u00fd IAV, chia s\u1ebb gi\u1ea3i ph\u00e1p n\u00e2ng cao ch\u1ea5t l\u01b0\u1ee3ng s\u1ea3n ph\u1ea9m d\u1ecbch v\u1ee5 b\u1ea3o hi\u1ec3m.<\/p>\n

Ngo\u00e0i ra, doanh nghi\u1ec7p b\u1ea3o hi\u1ec3m c\u0169ng \u0111\u1ea9y m\u1ea1nh vi\u1ec7c c\u1ea3i ti\u1ebfn c\u00e1c quy tr\u00ecnh nghi\u1ec7p v\u1ee5, gi\u00fap vi\u1ec7c th\u1ea9m \u0111\u1ecbnh ph\u00e1t h\u00e0nh h\u1ee3p \u0111\u1ed3ng b\u1ea3o hi\u1ec3m, gi\u1ea3i quy\u1ebft quy\u1ec1n l\u1ee3i b\u1ea3o hi\u1ec3m \u0111\u01b0\u1ee3c nhanh ch\u00f3ng, thu\u1eadn ti\u1ec7n h\u01a1n cho kh\u00e1ch h\u00e0ng. \u0110\u1ed3ng th\u1eddi, c\u00e1c \u0111\u01a1n v\u1ecb c\u0169ng n\u00e2ng cao ch\u1ea5t l\u01b0\u1ee3ng \u0111\u1ed9i ng\u0169 t\u01b0 v\u1ea5n c\u0169ng nh\u01b0 ki\u1ec3m so\u00e1t ch\u1ea5t l\u01b0\u1ee3ng t\u01b0 v\u1ea5n; n\u00e2ng cao tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng \u0111\u1ec3 mang l\u1ea1i gi\u00e1 tr\u1ecb gia t\u0103ng v\u1ec1 s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5 b\u1ea3o hi\u1ec3m.<\/p>\n

Theo \u00f4ng D\u0169ng, c\u00e1c gi\u1ea3i ph\u00e1p n\u00e0y \u0111\u00e3 b\u01b0\u1edbc \u0111\u1ea7u \u0111\u00e3 mang l\u1ea1i nh\u1eefng k\u1ebft qu\u1ea3 t\u00edch c\u1ef1c.<\/h6>\n

T\u1ea1i Manulife, vi\u1ec7c \u0111\u1ea3m b\u1ea3o th\u00f4ng tin, nhu c\u1ea7u tham gia b\u1ea3o hi\u1ec3m c\u1ee7a kh\u00e1ch h\u00e0ng \u0111\u01b0\u1ee3c ph\u1ea3n \u00e1nh \u0111\u1ea7y \u0111\u1ee7, ch\u00ednh x\u00e1c l\u00e0 \u01b0u ti\u00ean h\u00e0ng \u0111\u1ea7u. Quy tr\u00ecnh x\u00e1c th\u1ef1c th\u00f4ng tin v\u00e0 gi\u00e1m s\u00e1t ph\u00e1t h\u00e0nh h\u1ee3p \u0111\u1ed3ng b\u1ea3o hi\u1ec3m M-Pro \u0111\u00e3 \u0111\u01b0\u1ee3c c\u00f4ng ty n\u00e0y cho ra m\u1eaft t\u1eeb ng\u00e0y 1\/1 gi\u00fap qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng t\u01b0 v\u1ea5n c\u1ee7a \u0111\u1ea1i l\u00fd \u0111\u1ed3ng th\u1eddi gi\u00fap kh\u00e1ch h\u00e0ng hi\u1ec3u \u0111\u1ee7, mua \u0111\u00fang. 96% kh\u00e1ch h\u00e0ng Manulife h\u00e0i l\u00f2ng khi th\u1ef1c hi\u1ec7n c\u00e1c b\u01b0\u1edbc \u0111\u01a1n gi\u1ea3n, nhanh ch\u00f3ng, thu\u1eadn ti\u1ec7n. 98% kh\u00e1ch h\u00e0ng \u0111\u00e1nh gi\u00e1 cao vi\u1ec7c c\u00f3 c\u01a1 h\u1ed9i ki\u1ec3m tra l\u1ea1i h\u1ee3p \u0111\u1ed3ng b\u1ea3o hi\u1ec3m. 99% kh\u00e1ch h\u00e0ng an t\u00e2m v\u1edbi \u0111\u1ea1i l\u00fd b\u1ea3o hi\u1ec3m v\u00e0 Manulife.<\/p>\n

B\u00ean c\u1ea1nh \u0111\u00f3, quy tr\u00ecnh chi tr\u1ea3 quy\u1ec1n l\u1ee3i b\u1ea3o hi\u1ec3m c\u0169ng \u0111\u01b0\u1ee3c c\u00f4ng ty n\u00e0y r\u00fat ng\u1eafn xu\u1ed1ng c\u00f2n trung b\u00ecnh 1,6 ng\u00e0y, gi\u00fap \u0111\u1ea3m b\u1ea3o chi tr\u1ea3 nhanh ch\u00f3ng c\u00e1c quy\u1ec1n l\u1ee3i v\u1ec1 s\u1ee9c kh\u1ecfe, y t\u1ebf, b\u1ec7nh l\u00fd nghi\u00eam tr\u1ecdng \u0111\u1ec3 h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng khi c\u1ea7n nh\u1ea5t.<\/h6>\n

\u1ede Prudential, nh\u1eb1m \u0111\u1ea3m b\u1ea3o ch\u1ea5t l\u01b0\u1ee3ng qu\u00e1 tr\u00ecnh t\u01b0 v\u1ea5n b\u00e1n h\u00e0ng c\u1ee7a \u0111\u1ea1i l\u00fd, n\u00e2ng cao tr\u1ea3i nghi\u1ec7m v\u00e0 s\u1ef1 an t\u00e2m c\u1ee7a kh\u00e1ch h\u00e0ng, doanh nghi\u1ec7p n\u00e0y \u00e1p d\u1ee5ng Quy tr\u00ecnh ki\u1ec3m tra \u0111\u1ed9c l\u1eadp tr\u01b0\u1edbc khi ph\u00e1t h\u00e0nh h\u1ee3p \u0111\u1ed3ng b\u1ea3o hi\u1ec3m nh\u00e2n th\u1ecd. Nh\u1edd \u1ee9ng d\u1ee5ng c\u00f4ng ngh\u1ec7 trong quy tr\u00ecnh gi\u1ea3i quy\u1ebft quy\u1ec1n l\u1ee3i b\u1ea3o hi\u1ec3m t\u1ef1 \u0111\u1ed9ng, n\u0103m 2023, 82% y\u00eau c\u1ea7u \u0111\u01b0\u1ee3c n\u1ed9p tr\u1ef1c tuy\u1ebfn (e-claim) v\u1edbi 77% y\u00eau c\u1ea7u \u0111\u01b0\u1ee3c x\u1eed l\u00fd trong ng\u00e0y, trong \u0111\u00f3 g\u1ea7n 20% y\u00eau c\u1ea7u \u0111\u01b0\u1ee3c x\u1eed l\u00fd trong v\u00f2ng 30 ph\u00fat (t\u0103ng 5% so v\u1edbi n\u0103m 2022).<\/p>\n

Nhi\u1ec1u doanh nghi\u1ec7p kh\u00e1c c\u0169ng \u0111ang quy\u1ebft li\u1ec7t th\u1ef1c hi\u1ec7n c\u00e1c bi\u1ec7n ph\u00e1p gi\u00fap th\u1ecb tr\u01b0\u1eddng b\u1ea3o hi\u1ec3m ph\u00e1t tri\u1ec3n l\u00e0nh m\u1ea1nh, minh b\u1ea1ch, b\u1ec1n v\u1eefng h\u01a1n nh\u01b0 Generali ra m\u1eaft c\u00f4ng c\u1ee5 \u0111\u1ecbnh danh v\u00e0 x\u00e1c th\u1ef1c kh\u00e1ch h\u00e0ng \u0111i\u1ec7n t\u1eed, AIA c\u00f3 \u1ee9ng d\u1ee5ng AIA+, Dai-ichi Life v\u1edbi d\u1ecbch v\u1ee5 Voicebot 24\/7 v\u00e0 Chatbot 24\/7 \u0111\u1ec3 h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng\u2026<\/p>\n

“C\u00e1c gi\u1ea3i ph\u00e1p c\u1ee7a c\u00e1c doanh nghi\u1ec7p \u0111\u00e3 v\u00e0 \u0111ang t\u1ea1o ra c\u00e1c chuy\u1ec3n bi\u1ebfn r\u00f5 r\u1ec7t, th\u00fac \u0111\u1ea9y s\u1ef1 ph\u00e1t tri\u1ec3n l\u00e0nh m\u1ea1nh h\u01a1n \u0111\u1ed1i v\u1edbi th\u1ecb tr\u01b0\u1eddng b\u1ea3o hi\u1ec3m. \u0110i\u1ec1u n\u00e0y \u0111\u00e3 g\u00f3p ph\u1ea7n kh\u00f4i ph\u1ee5c ni\u1ec1m tin c\u1ee7a kh\u00e1ch h\u00e0ng”, PGS. TS \u0110o\u00e0n Minh Ph\u1ee5ng – Tr\u01b0\u1edfng khoa Ng\u00e2n h\u00e0ng – B\u1ea3o hi\u1ec3m, H\u1ecdc vi\u1ec7n t\u00e0i ch\u00ednh, nh\u1eadn \u0111\u1ecbnh.<\/p>\n

H\u00e0nh lang ph\u00e1p l\u00fd ho\u00e0n thi\u1ec7n – \u0111\u1ed9ng l\u1ef1c \u0111\u1ec3 ph\u00e1t tri\u1ec3n b\u1ec1n v\u1eefng<\/strong><\/h5>\n

C\u0169ng t\u1ea1i H\u1ed9i th\u1ea3o, \u00f4ng Nguy\u1ec5n Xu\u00e2n Vi\u1ec7t – Ch\u1ee7 t\u1ecbch Hi\u1ec7p h\u1ed9i b\u1ea3o hi\u1ec3m Vi\u1ec7t Nam cho bi\u1ebft khu\u00f4n kh\u1ed5 ph\u00e1p l\u00fd v\u1ec1 kinh doanh b\u1ea3o hi\u1ec3m \u0111\u00e3 \u0111\u01b0\u1ee3c h\u00ecnh th\u00e0nh \u0111\u1ea7y \u0111\u1ee7 v\u00e0 \u0111\u1ed3ng b\u1ed9, \u0111\u1ea3m b\u1ea3o m\u00f4i tr\u01b0\u1eddng ph\u00e1p l\u00fd c\u00f4ng khai, minh b\u1ea1ch, b\u00ecnh \u0111\u1eb3ng cho c\u00e1c doanh nghi\u1ec7p b\u1ea3o hi\u1ec3m thu\u1ed9c m\u1ecdi th\u00e0nh ph\u1ea7n kinh t\u1ebf tham gia ho\u1ea1t \u0111\u1ed9ng tr\u00ean th\u1ecb tr\u01b0\u1eddng.<\/p>\n

\u0110\u1ed3ng t\u00ecnh v\u1edbi quan \u0111i\u1ec3m tr\u00ean, Lu\u1eadt s\u01b0\u00a0<\/span><\/a>Tr\u01b0\u01a1ng Thanh \u0110\u1ee9c<\/a>\u00a0– Gi\u00e1m \u0111\u1ed1c C\u00f4ng ty Lu\u1eadt<\/a> ANVI<\/strong><\/a>, Tr\u1ecdng t\u00e0i vi\u00ean Trung t\u00e2m tr\u1ecdng t\u00e0i qu\u1ed1c t\u1ebf Vi\u1ec7t Nam (VIAC) \u0111\u00e1nh gi\u00e1 nhi\u1ec1u quy \u0111\u1ecbnh m\u1edbi trong l\u0129nh v\u1ef1c b\u1ea3o hi\u1ec3m nh\u01b0 Lu\u1eadt kinh doanh b\u1ea3o hi\u1ec3m n\u0103m 2022, Ngh\u1ecb \u0111\u1ecbnh s\u1ed1 46, Th\u00f4ng t\u01b0 s\u1ed1 67 \u0111\u01b0\u1ee3c \u00e1p d\u1ee5ng \u0111\u00e3 nh\u1ea5n m\u1ea1nh t\u00ednh minh b\u1ea1ch trong cung c\u1ea5p b\u1ea3o hi\u1ec3m qua ng\u00e2n h\u00e0ng; \u0111\u1ea3m b\u1ea3o quy\u1ec1n ch\u1ee7 \u0111\u1ed9ng l\u1ef1a ch\u1ecdn tham gia c\u1ee7a kh\u00e1ch h\u00e0ng, t\u0103ng c\u01b0\u1eddng gi\u00e1m s\u00e1t v\u00e0 \u0111\u1ea3m b\u1ea3o ch\u1ea5t l\u01b0\u1ee3ng c\u1ee7a ho\u1ea1t \u0111\u1ed9ng b\u00e1n b\u1ea3o hi\u1ec3m qua ng\u00e2n h\u00e0ng.<\/em><\/p>\n

C\u00e1c chuy\u00ean gia \u0111\u00e1nh gi\u00e1 gi\u1ea3i ph\u00e1p m\u00e0 doanh nghi\u1ec7p BHNT th\u1ef1c hi\u1ec7n \u0111\u00e3 v\u00e0 \u0111ang t\u1ea1o ra c\u00e1c chuy\u1ec3n bi\u1ebfn r\u00f5 r\u1ec7t cho th\u1ecb tr\u01b0\u1eddng.<\/h5>\n

“C\u01a1 s\u1edf ph\u00e1p l\u00fd \u0111i\u1ec1u ch\u1ec9nh ho\u1ea1t \u0111\u1ed9ng b\u00e1n b\u1ea3o hi\u1ec3m qua ng\u00e2n h\u00e0ng kh\u00e1 to\u00e0n di\u1ec7n v\u00e0 ph\u00f9 h\u1ee3p v\u1edbi t\u00ecnh h\u00ecnh th\u1ecb tr\u01b0\u1eddng b\u1ea3o hi\u1ec3m trong th\u1eddi gian v\u1eeba qua, c\u0169ng nh\u01b0 \u0111\u1ea3m b\u1ea3o ph\u00e1t tri\u1ec3n \u1ed5n \u0111\u1ecbnh trong th\u1eddi gian t\u1edbi”, \u00f4ng \u0110\u1ee9c kh\u1eb3ng \u0111\u1ecbnh.<\/em><\/p>\n

C\u0169ng theo \u00f4ng \u0110\u1ee9c, c\u00e1c khung kh\u1ed5 ph\u00e1p l\u00fd n\u00e0y \u0111\u00e3 t\u1ea1o \u0111i\u1ec1u ki\u1ec7n n\u1ec1n t\u1ea3ng \u0111\u1ec3 th\u1ecb tr\u01b0\u1eddng BHNT ho\u1ea1t \u0111\u1ed9ng m\u1ed9t c\u00e1ch minh b\u1ea1ch, l\u00e0nh m\u1ea1nh v\u00e0 b\u1ec1n v\u1eefng, \u0111\u1ea3m b\u1ea3o quy\u1ec1n l\u1ee3i ng\u01b0\u1eddi tham gia b\u1ea3o hi\u1ec3m c\u0169ng nh\u01b0 ti\u1ebfp c\u1eadn, \u0111\u00e1p \u1ee9ng nh\u1eefng chu\u1ea9n m\u1ef1c qu\u1ed1c t\u1ebf v\u1ec1 kinh doanh b\u1ea3o hi\u1ec3m \u1edf Vi\u1ec7t Nam.<\/em><\/p>\n

Tr\u01b0\u1eddng<\/strong> Th\u1ecbnh<\/strong><\/p>\n

————-<\/em><\/p>\n

D\u00e2n<\/em><\/strong> tr\u00ed (Kinh doanh) 20-5-2024:<\/em><\/strong><\/p>\n

https:\/\/dantri.com.vn\/kinh-doanh\/giai-phap-giup-thi-truong-bao-hiem-nhan-tho-tai-cau-truc-niem-tin-khach-hang-20240520161305774.htm<\/a> <\/em><\/p>\n

(<\/em>211\/1.065<\/em>)<\/em>","protected":false},"excerpt":{"rendered":"

Gi\u1ea3i ph\u00e1p gi\u00fap th\u1ecb tr\u01b0\u1eddng b\u1ea3o hi\u1ec3m nh\u00e2n th\u1ecd “t\u00e1i c\u1ea5u tr\u00fac” ni\u1ec1m tin kh\u00e1ch h\u00e0ng (DT) – C\u1ea3i ti\u1ebfn s\u1ea3n ph\u1ea9m v\u00e0 quy tr\u00ecnh nghi\u1ec7p v\u1ee5, n\u00e2ng cao v\u00e0 ki\u1ec3m so\u00e1t ch\u1ea5t l\u01b0\u1ee3ng \u0111\u1ed9i ng\u0169 t\u01b0 v\u1ea5n, t\u0103ng s\u1ef1 h\u00e0i l\u00f2ng tr\u1ea3i nghi\u1ec7m c\u1ee7a kh\u00e1ch h\u00e0ng\u2026 l\u00e0 nh\u1eefng gi\u1ea3i ph\u00e1p \u0111\u01b0\u1ee3c c\u00e1c doanh nghi\u1ec7p […]<\/p>\n","protected":false},"author":2,"featured_media":39629,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[17,26],"tags":[51,36],"class_list":["post-39628","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-binh-luan-gop-y","category-legal-media","tag-luat-su-bao-hiem","tag-luat-su-ngan-hang"],"acf":[],"yoast_head":"\n3.745. 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